All information  given during payment  shall only be taken only on a PayPal encrypted / secure payment  page.

Please be assured that  all personal payment information  will NEVER be shared, transposed or stored in any way for future use of any kind.

In unlikely  event  of a complaint .- it should  be dealt  with at the time of occurrence, where ever possible. However,  should any visitor feel the need to email or telephone any grievance felt after their stay - please be assured that it will be taken most  seriously and dealt  with to mutual satisfaction.

Deposit payments are gratefully received as a security  for booking on nights during the High Season (May - September)

Should you wish to discuss any of the issues mentioned above in greater depth, please do not hesitate to contact us on the following telephone number at any time:   01809 501348

We have a strictly NO SMOKING policy in the house, however for those that must  we have provided your own bench

and sand box under the spruce tree - anyone found smoking in the house shall be asked to leave.

We retain the right to charge a “late cancellation fee” (basic loss of earnings) in the event of the late cancellation of room bookings -

this also applies to guests that do not show up without good reason or notification.

It should be understood that any payment or deposit paid to us  may be used to offset any losses made by cancellation.

In the event of cancellation, we shall make every effort to find replacement booking s for the room(s) and if successful no losses shall be incurred and the deposit shall be returned if held.

As our on-line card paying facility charges us 2.5% for each transaction  - we are sorry to say that we have to pass on this fee to guests wishing to pay via their credit / debit cards or Pay Pal  facility.